The Level of service embedment reflects the role played by public services in driving changes in public authorities. In this context, three scaling mechanisms are relevant and return a specific view on how organisations can effectively embed innovation in their service provision. In short:
● Scaling out indicates the public authorities’ ability either in replicating successful service innovation from different contexts or in exporting innovative solutions experimented locally;
● Scaling deep reflects to what extent service innovation is widespread and ultimately able to foster behavioural and operational changes in the local context;
● Scaling up assesses the reach of public authorities' intrinsic innovative potential in terms of service development.
Theme(s): Governance - Governance
This indicator is the average value of its subindicators.