Change management refers to the capacity of public administrations to put in play a set of actions, norms, policies, and tools either to proactively support innovation in digital service development and provision, or to increase its capacity to detect and adopt innovation dynamics developed in different contexts. The notion implicitly acknowledges that innovation can originate either within the institution or within specific service domains. Accordingly, it relies upon the capacity of the organisation to adapt its procedures adjusting to internal and external circumstances, and to create spaces for other agents to engage in processes of governance innovation. Moreover, the capacity is relevant to include and implement innovative bottom-up initiatives in a strategic way, considering and coordinating different levels of governance that nurtures new interactions and cycles of learning. Encouraging a knowledge economy that spreads across university, industry, government, civic society, and environment, favours the development of a rooted orientation to innovation.
In measuring the inclination or readiness of the public authority to evolve and alter its behaviour, vision, procedures, and its preparedness to integrate and amplify innovations, three key features are examined:
● Context empowerment, as the capacity to apply logics of replication and dissemination, increasing the quantity of people or communities impacted;
● Replication and diffusion, as the capacity to impact relationships, cultural values and beliefs, since change is deeply rooted in people, relationships, communities and cultures;
● Organisational readiness, as the capacity to change at the level of policy, rules and laws.
Looking at these three features together, it is possible to gain an understanding of the complex, complementary and systemic nature of the strategies involved in advancing large and multi-level structural change. Strategies which require flexibility, adaptiveness, and proneness to learning while being context-aware and context-sensitive.
Theme(s): Governance - Governance
This indicator is the average value of its subindicators.