Digital transformation is radically affecting service delivery practices, and advanced approaches raised citizens’ expectations regarding the access to information. In parallel, they are encouraging the public authority to progressively rely on standards and shared solutions for an open governance, in order to encourage an optimised management and re-use of resources. This dimension analyses the consistency of the methods and principles used to increase and better orient digitalisation in the public sector. To achieve an high score, a set of good practices need to be implemented: from the use of standards for data and sharing collection, to the availability of information in multiple languages and procedural transparency.
Theme(s): Governance - Governance