Scaling deep concerns the extent to which digital innovation has been integrated into service development resulting in actual adoption by users. This orientation comes with a level of changes in practices and behaviours that public authorities need to undergo in order to make service innovation effective in reaching the societal domain. This dimension is therefore related to the concept of context readiness, meaning that the public administration can effectively offer services able to answer context-related needs.
The scaling deep mechanism can be boosted by data and knowledge sharing practices with learning communities, facilitating and encouraging distributed learning through platforms and participatory approaches.
Theme(s): Governance - Governance