Scaling up refers to how the embedment of digital innovation into services implies organisational change, requiring organisational structures modifications, and revision of previous routines, practices, and even policies. To reach and guarantee an autonomous supply and provision of such services, public administrations have to undergo a process of adaptation and renewal. Scaling up reflects the degree and extent of completion of such a process.
This mechanism implies that innovative solutions and approaches are codified in organisational policies and institutions, hence impacting the institution at higher levels.
Theme(s): Governance - Governance